Frequently Asked Questions - Wild Moonstone
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Free shipping on U.S. orders

Free shipping on U.S. orders



What shipping methods are available?

USPS Priority Mail 3-5 day delivery.

What shipping methods are available?

USPS Priority Mail 3-5 day delivery.

Do you ship internationally?

Yes, we do.

When will my order ship?

Order processing time is 5-7 business days (not including weekends). Your order will ship once processed and you will receive a tracking number.


What payment methods are accepted?

We use PayPal to process our transactions. If you do not have a PayPal account, you can use a credit card through the PayPal website.

Do you accept checks?

Sorry, we do not accept check payments.

Orders & Returns

How do I place an order?

Ordering is easy. Find the product you would like to purchase, configure the personalized options (if applicable), and follow the checkout steps.

How can I cancel or change my order?

Any order cancellations or changes must be made within 24 hours of purchase. Please send an email to and make sure to include your order number.

Do I need an account to place an order?

No, you can checkout as a guest.

How do I track my order?

Once your order has been processed and shipped, you will receive a tracking number via email.

How can I return a product?

See our refund and exchange page, here.


Gold-Filled vs. Gold-Plated Jewelry

Gold-filled jewelry, even with daily wear, can last years, even decades, with proper care. Gold-filled jewelry has a thicker layer of gold than gold-plated jewelry. Gold plating can rub/wear off very quickly because the layer of gold is so thin. If you take good care of your jewelry, it’ll be around a long time.

What is Handmade?

All jewelry is hand stamped by me. Because they are handmade item, the stamping, alignment, and spacing will vary, making each piece truly a one-of-a-kind.

How do I measure your neck?

  1. Cut a 30″ piece if string
  2. Wrap the string around your neck.
  3. Pinch the string at the desired length.
  4. Remove and measure with a ruler.
  5. view diagram

How to care for your jewelry

Learn how to care for your jewelry here