Frequently Asked Questions - Wild Moonstone
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Free shipping on U.S. orders

Free shipping on U.S. orders

FAQ

Shipping

What shipping methods are available?

USPS Priority Mail 3-5 day delivery.

What shipping methods are available?

USPS Priority Mail 3-5 day delivery.

Do you ship internationally?

Yes, we do.

When will my order ship?

Order processing time is 5-7 business days (not including weekends). Your order will ship once processed and you will receive a tracking number.

Payment

What payment methods are accepted?

We use PayPal to process our transactions. If you do not have a PayPal account, you can use a credit card through the PayPal website.

Do you accept checks?

Sorry, we do not accept check payments.

Orders & Returns

How do I place an order?

Ordering is easy. Find the product you would like to purchase, configure the personalized options (if applicable), and follow the checkout steps.

How can I cancel or change my order?

Any order cancellations or changes must be made within 24 hours of purchase. Please send an email to hello@wildmoonstone.com and make sure to include your order number.

Do I need an account to place an order?

No, you can checkout as a guest.

How do I track my order?

Once your order has been processed and shipped, you will receive a tracking number via email.

How can I return a product?

See our refund and exchange page, here.

Products

Gold-Filled vs. Gold-Plated Jewelry

Gold-filled jewelry, even with daily wear, can last years, even decades, with proper care. Gold-filled jewelry has a thicker layer of gold than gold-plated jewelry. Gold plating can rub/wear off very quickly because the layer of gold is so thin. If you take good care of your jewelry, it’ll be around a long time.

What is Handmade?

All jewelry is hand stamped by me. Because they are handmade item, the stamping, alignment, and spacing will vary, making each piece truly a one-of-a-kind.

How do I measure your neck?

  1. Cut a 30″ piece if string
  2. Wrap the string around your neck.
  3. Pinch the string at the desired length.
  4. Remove and measure with a ruler.
  5. view diagram

How to care for your jewelry

Learn how to care for your jewelry here